Shipping and Returns

Shipping

We offer shipping to anywhere in the UK. Please allow 2 to 3 business days for delivery.

Returns

You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.

Exchanges

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).

If for any reason you do not receive your refund after 14 days, please contact us at info@graceslondon.com and let us know. We will do everything in our power to resolve the issue immediately.

Additional Information

For any questions regarding returns or shipping information, please contact us at info@graceslondon.com.